Knowledgebase

Overview

This section in Webmail includes features that help you manage your email.

Autoresponders

Use the Autoresponders interface to configure an email account to send automated emails. This can be useful if you’re on vacation, unavailable, or have a a standard response for every sender.

Add an autoresponder

To add an autoresponder, perform the following steps:

1. Click Add Autoresponder. A new interface will appear.

2. Select a character set from the Character Set menu. We recommend that you use the default Character Set value of utf-8.

3. Enter the interval, in hours, to wait between responses to the same email address.

   • For example, you could create an autoresponder with an interval of 24. If it receives an email at 8:00 AM on Monday, it immediately responds to the message. It doesn’t respond again to the same email address until 8:00 AM on Tuesday.
   • If you set the interval to 0, the system sends an automatic response to every email.

4. In the From text box, enter the username to appear in the response.

5. In the Subject text box, enter the subject to appear in the response.

6. If the response message includes HTML tags, select the HTML checkbox.

7. In the Body text box, enter the text of the response, for example:

   I am out of the office until July 2nd. You can reach me on my cell phone in case of emergencies.

    

   • You can use the following tags in the message. They represent information, such as the incoming email’s sender or subject:

     • %subject% — The subject of the message that the autoresponder received.
     • %from% — The name of the sender of the message that the autoresponder received. If the sender’s name was not in the original email’s header, the %from% tag prints the sender’s email address.
     • %email% — The sender’s email address.

   • Tags use percentage signs (%) as markers.

8. Select a start time. You can select Immediately or Custom.

   • If you select Custom, a small calendar will appear. Use the calendar to configure your start time. Click anywhere outside of the calendar to save the configuration and close the calendar. Your chosen date and time will replace the Custom text.
   • The system bases the time on the user’s local computer’s time setting and translates it into it.
   • This feature uses 12-hour notation and reformats times in 24-hour notation. For example, if you select 18:30 as the start time, the system automatically reformats the time as 6:30 PM.

9. Select a stop time. You can select Never or Custom.

   Note:

   You must select a stop time that is later than the start time.

    

10. Click Create to create the autoresponder. Click Modify to update the current autoresponder.

Current autoresponders

This section lists any autoresponders that you create.

To find an autoresponder’s specific email address, enter a keyword in the Search text box and click Go.

Email Filters

Use this interface to create and manage email filters for your main email account.

An email filter allows you to set a rule for incoming messages (for example, a message from desired sender). If a message matches that rule, then the system can automatically perform an action on that message (for example, deleting the message).

Create a filter

To create a new filter, perform the following steps:

1. Click Create a New Filter.
2. Enter a name for the filter in the Filter Name text box.
3. Configure your filter’s rules and actions.
   More:

   For detailed information on how to configure your filter, read our How to Configure Email Filters documentation.

4. Click Create.

Current Filters

To list an email account’s filters, click Manage Filters in the row of the appropriate email account. The Current Filters table lists all of the filters for the selected email account.

Filters appear in the order they run (top to bottom). You can drag and drop the filters to change the order the filters will be run in.

Edit a filter

To edit an existing filter, perform the following steps:

1. Click Edit next to the appropriate filter name.
2. Make the desired changes to the filter.
3. Click Save.

Delete a filter

To delete a filter, perform the following steps:

1. Click Delete for the appropriate filter name.
2. Click Delete Filter.

Test a filter

To test a filter, perform the following steps:

1. In the Filters by Users table, click Manage Filters next to the desired email account.
2. Enter a test email message in the Filter Test text box.
   Note:

   Include the characters or words that you applied to configure the filter.

3. Click Test Filter.

Forwarders

Use the Forwarders interface to forward incoming emails from one address to another. This is useful if, for example, you want to use one email account to receive emails addressed to multiple addresses without having an account for each. Additionally, multiple email addresses can receive the same email. You can also set the server to discard email or send (pipe) email to a program.

Add Forwarder

To add a mail forwarder, perform the following steps:

1. Click Add Forwarder. A new tab will appear. Your email address will appear in the Forwarding section.
2. Enter the address to forward email to in the text box.
3. Click Add Forwarder.

Email Account Forwarders

The Email Account Forwarders table lists the email addresses that your account redirects to.

• To quickly find a specific email address, enter a keyword in the Search text box and click Go.
• To view the route that a forwarded email takes, click Trace under the Actions column for that email address.
• To delete a forwarder, click Delete under the Actions column for that email address. Then, click Delete Forwarder to confirm.