Knowledgebase

Overview

This section in the Webmail interface has features that edit your settings.

Password and Security

Use this interface to update your account’s password. A strong password helps you to secure your Webmail account.

Change password

To change your password, enter the desired information and click Save, or use the Password Generator feature. To ensure your account’s security, make certain to create a strong password:

• Do not reuse your account passwords.
• Use a combination of letters, numbers, and symbols in your password.

Password Generator

The Password Generator feature generates secure passwords, which are hard to guess. When you click Password Generator, a new interface appears that contains a generated password in a text box. Click Generate Password until it generates a password you like.

Advanced options

To set the security requirements of the new password:

1. Click Advanced Options.
2. Enter the desired length of the password in the Length text box.
3. Select the desired alphanumeric and non-alphanumeric settings.
4. Copy the password in a safe place and select the I have copied this password in a safe place checkbox.
5. Click Use Password to use the generated password, or click Cancel to close the Password Generator interface.

External Authentication

Your hosting provider may let you access Webmail with External Authentication credentials. For example, you could use cPanelID, WHMCS, Google® Accounts, Facebook®, or your hosting provider’s portal. If you do this, you don’t have to remember as many passwords.

This section of the interface lists the credentials for OpenID Connect-compliant identity providers that you can use to log in to Webmail. You can also link new credentials or unlink existing credentials.

Link your account

To link your account with a provider:

1. Click Link Account next to the name of the appropriate identity provider. A new login interface will appear for that identity provider.
2. Enter the requested login credentials. If you’re logged in to that provider, the Password & Security interface (cPanel » Home » Preferences » Password & Security) skips this step.
3. Confirm linking your account with the provider.
4. Confirm that you wish to link your Webmail account to the provider’s authentication credentials.

Unlink your account

To unlink your account, click Unlink Account for the appropriate account. A new interface will appear to confirm unlinking your account.

Contact Information

Use the Contact Information interface to store contact information for your Webmail account. You can also set your contact preferences.

Edit Contact Information and Preferences

This section of the interface lets you add additional email addresses that you own to also receive notifications. You can also add your Pushbullet™ account’s access token to receive notifications.

Contact Preferences

You can select the following contact preference settings:

• Someone logs in to my account. — This setting notifies you when someone logs in to your account. It is useful if you suspect that someone else has your account password. To resolve this issue, change your account password to a more secure password.
  Important:

  • In order to use this setting, your hosting provider must enable cPHulk.
  • The system only sends a single notice in each 24-hour window for a specific username, service, and IP address combination.
  • The system won’t send notices if you log in successfully from a location from which you successfully logged in before. To enable these notices, select the Send login notifications, even when the user logs in from an IP address range or netblock that contains an IP address from which a user successfully logged in previously. checkbox.
  • Send login notifications, even when the user logs in from an IP address range or netblock that contains an IP address from which a user successfully logged in previously. — This setting notifies you whenever someone logs in to your account. You will receive notifications for logins from any IP address.
  • My preference for successful login notifications is disabled. — This setting notifies you if someone disabled the Someone logs in to my account setting.

Two-Factor Authentication

Use the Two-Factor Authentication interface to configure a security measure that requires two forms of identification to log in. For more information, read our Two-Factor Authentication for cPanel documentation.

Account Preferences

Use this interface to modify your Webmail account settings.

Plus Addressing

The Plus Addressing section lets you decide how the system manages messages that use plus addressing. Plus addressing (or subaddressing) adds a plus character (+) and string after an email account username. For example, the user@example.com email address could use the user+list@example.com plus address. The email account would recognize these messages and place them in the list mailbox.

Automatically Create Folders for Plus Addressing

You can configure how the system handles plus addresses when the appropriate folder does not already exist. In this section, set the toggle to one of the following options:

• Automatically Create Folders — When you receive an email that uses plus addressing and the folder does not already exist, the system will create a new folder for the message. The system will deliver the message to that new folder.
• Do Not Automatically Create Folders — When you receive an email that uses plus addressing and the folder does not already exist, the system will not create a new folder. Instead, the system will deliver the message to the INBOX folder.